Question 1

How do I know what kind of massage is best for me?

Accepted Answer

Whether you're planning to relax and have more of a "spa" type experience or want deeper bodywork to improve sports-based performance, book a therapeutic massage session and describe your intention on the client intake form when you book.​If you're feeling stiff, bloated, and sluggish, book a lymphatic drainage session to move stagnant fluid from the inside out.Ready to schedule a session?

Question 2

How do I book an appointment?

Accepted Answer

Use the "BOOK NOW" link at the top of the website or use the button below.

Question 3

What is your availability?

Accepted Answer

ROOTS is open Monday through Friday with general hours as listed below:Mon: 9:00am - 7:00pm Tues: 10:00am - 6:00pm Wed: 9:00am - 6:00pm Thur: 9:00am - 7:00pm Fri: 8:30am - 5:00pm

Question 4

Can I schedule routine appointments as an existing client?

Accepted Answer

Yes! Since the schedule is available about two months ahead, we always recommend scheduling your next appointment when you are at the studio for your current appointment.

Question 5

What if I don't see an appointment time that works?

Accepted Answer

We first advise that you go ahead and schedule something for the future, even if it's farther out than you'd prefer. Secondly, you can join our waitlist here.​**There is no guarantee the requested day or time will become available.

Question 6

What if I need to cancel or reschedule?

Accepted Answer

We require a minimum of 24 hours notice if you need to cancel or reschedule to avoid the $50 late cancellation fee for any type of appointment. If you cancel 2 hours or less ahead of your appointment, you will be charged in FULL for the total of your session.

Question 7

Are tips required?

Accepted Answer

Tipping is NOT required but is always appreciated within a service industry.

Question 8

Where are you located?

Accepted Answer

Our studio is located in an office park in Glen Allen/Twin Hickory near Sedona Taphouse and Mount Vernon Baptist Church. You'll also receive the exact address and directions in your confirmation email upon booking!

Question 9

Do you offer gift certificates?

Accepted Answer

Yes! If you'd like to purchase a gift certificate, use the button below. A gratuity is included in the total price for gift certificates of every session duration.

Question 10

I've never had a massage before. What should I expect?

Accepted Answer

Your comfort and privacy is our number one priority. For therapeutic, lymphatic drainage, and prenatal massage sessions, you can expect a warm table with fresh sheets (and a blanket if you'd like), and a tranquil atmosphere. You will be asked some questions about your client intake form that you filled out upon booking. We will go over the flow of the session and how we'll keep you properly covered the entire time, whether you choose to remove all clothing or not. We will also check in with you during session to make sure the pressure is just right.

Question 11

Am I allowed to talk, or do I need to be quiet during session?

Accepted Answer

You are absolutely allowed to talk and carry conversation. A general rule is to let YOU lead the session. If you'd like to chat, chat away. Otherwise, we will do our work while you rest.

ROOTS

Frequently Asked Questions About Massage Therapy at ROOTS